Help
General questions
Go to the registration form on the MLC.health website or get a link from the person who told you about the project.
Use the "Forgot Your Password?" option. In the field that appears, enter the email address you registered your personal office account with. An email containing a link will be sent to the email address you provided. When you click the link, you will need to enter a new password.
Make sure that your email address is correct. If the email is correct, check the SPAM folder or try searching for an emal from [email protected]
If you entered your date of birth incorrectly when registering, please contact the operator, they will help you change the date.
The [Instructions] provide a detailed description of how to use the chatbot and contact an operator.
You can find the schedule of all the upcoming webinars in the "Events" section.
We're constantly working to make your experience with the project as convenient as possible. If you have any questions, please choose the most convenient contact method below.
1. Online chat in your personal office account (recommended)
This is the fastest way to get assistance.
Start a conversation with the chatbot: it will instantly provide answers to frequently asked questions or direct you to the right section.
If the bot can't resolve your issue, it will connect you to a live operator.
The [Instructions] provide a detailed description of how to use the chatbot and contact an operator.
2. Telegram bot
For your convenience, we are also available on Telegram. Contact our chatbot: @Mlc_Atlas_bot
3. Email
For complex issues regarding the project's operation, as well as for official inquiries, please email us to [email protected]
We value your time and are committed to helping you as quickly as possible!
Official website of the company: https://mlc.health
Facebook https://www.facebook.com/mlc.health.official
Telegram https://t.me/MLC_health_channel_en
YouTube https://www.youtube.com/@en_mlc
Instagram https://www.instagram.com/mlc_health_official
Twitter https://twitter.com/MLC_Health
You can change your email in the personal office in the Profile section. If you cannot change it yourself, contact the technical support and provide a new email address. For security purposes, you need to attach a selfie with an identity document in your hands.
To complete verification, go to the Profile section, Verification tab, and fill in all the fields of the form, also upload two documents:
- one document to confirm your identity (your passport with full spreads of pages or ID card on both sides);
- the second document to confirm your address.
The details provided in the form must match the data in the uploaded documents.
Video tutorial: https://youtu.be/RRgfdeXtaRY
To re-verify, please fill in the fields of the form again and upload your documents.
You cannot re-verify for another person.
1. Register your child in your first line.
2. After following the link in the email confirming registration, fill in the details in the form that opens. Click on the Additional button and enter the child's date of birth. Enter the email address of your user account in the field that opens (this is the email of the legal representative). As a legal representative, you are to be verified.
3. Send us the child's birth certificate in the online chat of your personal office account at MLC.health
4. After checking the documents, you will be able to manage your child's user account.
5. You do not need to complete verification in the child's user account.
In this video, you will find a detailed step-by-step guide that will help you complete the steps quickly and easily.
https://youtu.be/K8vhV8oQ3zg
1. When logging in to your personal office account, enter your email and password.
2. A window will appear asking you which user account you would like to log in to, yours or your child's, select the one you need.
3. Upon logging in to your child's account, you will be able to manage it, top up the account, and buy investment packages.
Specify the heir's e-mail in the profile settings in the personal office. The heir must be registered with the personal office. You can only have one heir.
You can enable two-factor authentication in the Profile section, Settings tab. Video tutorial: https://youtu.be/JsRSrTCRr3g
To disable two-step authentication, you need to write to [email protected] with a request to disable it and attach a screenshot of your photo with an identity document in your hands, for security purposes.
You can change your password yourself in the personal office. To do this, you need to go to the Profile section, the Personal Account Settings tab and change it in the corresponding field.
To top up your account, go to the Banking section, then select the account you want to top up: Investment Account or Wallet, then enter the top-up amount and select a payment system from the list.
To transfer funds to a partner, you need to go to the Banking section, Wallet tab, then select Money Transfer.
Your investment agreement can be found in the Documents section, Investment Agreement tab.
The investment agreement is drawn up in English, as it is an international language. You can use Google Translate to translate the document.
The partnership agreement can be found in the Documents section, Partnership Agreement tab
Only one personal office account can be registered per participant.
If a participant has multiple personal office accounts, they will be blocked.