Topping up your account with cryptocurrency is a quick and convenient method, but it requires attention at every step. Let's look at key points that will help you avoid mistakes and delays.
Things to pay attention to:
• Always check your wallet address before making a transfer: errors cannot be corrected after the transfer
• Make sure the correct network is selected (TRC20 in our example)
• Please take the commission into account when calculating the transfer amount: the amount indicated in your personal office account must exactly match the amount actually credited
• Do not reuse the same address: a unique one is generated for each transaction
• Make payment on time: after generating a top-up request in your personal office account, the payment details are valid for up to 1 hour
How to top up your account with cryptocurrency step by step:
1. Go to the BANKING section in your personal office account
2. Select an account (Investment account or Wallet)
3. In the Top Up tab, enter the amount and select the payment method (USDT TRC20 in our example)
4. Copy the generated address for transfer
5. Go to the exchange, complete the withdrawal process, enter the address, and specify the amount including the commission
6. Confirm the transfer and wait for it to be credited (usually up to 24 hours)
If the funds haven't arrived within 24 hours, please contact online support chat in your personal office account (pop-up window at the bottom right).
